Terms of Service

Agreement on Terms of Use

This agreement is between the user and the service provider, SENCOINEX Investment Joint Stock Company.

By using this website and continuing to register to use our Services, you agree to read, understand, and accept the terms and conditions of use by SENCOINEX below (“Terms of Use“). User are legally bound. Hence, please read carefully the terms and related notices before using our site or any of our Services.

By registering an account for access or use, the user has agreed to the terms and conditions of SENCOINEX. If the user does not agree, please stop and do not use any of SENCOINEX service. Here, “SENCOINEX“ is a Company, including but not limited to: directors, investors, employees or other partners. For more information on SENCOINEX, user can refer to company information, public on SENCOINEX website.

SENCOINEX provides an exchange platform for user to purchase and sell Cryptocurrency. Depending on the user's country of residence, the user may not be able to use all functions of the site. User are responsible for complying with the laws and regulations in their country of the resident and/or the country from which the users access this website and the services of SENCOINEX.

If you have a question regarding this agreement, please contact us for a specific response.

Agreement conditions

The information posted on this site is true with all content.SENCOINEX do not have any warranty, either express or implied, include but not limited to warranty relating to the accuracy, suitability of information, services or products supplied and offered by SENCOINEX, or through the other connection to the SENCOINEX website or any warranty relate to buying, selling of user digital assets .

SENCOINEX reserves the right to modify or change the terms and conditions at any time at our sole discretion. All modifications or changes to these Terms of Use will be effective immediately whenSENCOINEX announces on the website or notice to the user. As such, the continue to use of SENCOINEX services means you accept the modified terms and conditions.


By accessing and using any of SENCOINEX services, the user acknowledge and declare that the user is an individual, legal person or other organization with full legal capacity to enter into an agreement withSENCOINEX. The user is not included in the following cases:

  1. Minors
  2. The person with limited or losing their civil act capacity
  3. The organization without legal status
  4. The person who is being examined for penal liability, serving imprisonment penalties, subject to decisions on administrative handling at compulsory rehabilitation establishments, compulsory education establishments or banned from conducting business or holding positions or doing certain works related to business according to the Court’s decisions.
  5. Other cases in accordance with the law on bankruptcy, anti money laundering and anti-corruption.

In addition, the user pledges not to be included in any trade or economic sanctions lists, such as the United Nations Security Council Sanitation Index and the like.

If a defect (misleading information) is detected, the user and legal guardian of the user will be subject to all legal consequences as provided by Vietnamese law and SENCOINEX may cancel or freeze user accounts and require user compensation for misconduct.

Description of Services

SENCOINEX provides an online Cryptocurrency exchange platform.SENCOINEX does not provide transactional capabilities between fiat money and cryptocurrency. Therefore, SENCOINEX is not subject to the strict rules associated with this type of exchange. SENCOINEX acts as a trading platform provider and is not a buyer or seller in transactions made between traders. User must register and open an account with SENCOINEX and send Cryptocurrencies to the account before starting the trading. User may request withdrawal of their Cryptocurrencies subject to restrictions as stated in the Terms and Conditions.

SENCOINEX always strives to maintain the accuracy of the information posted on the site, but due to the diversity of information resources,SENCOINEX cannot guarantee the accuracy, reliability completeness of the information. The information on the SENCOINEX website can be changed without notice and is provided for the sole purpose of facilitating the user to make independent decisions. SENCOINEX does not provide any investment advice and shall not be liable to the user for the use of the information provided on the website or other media. All SENCOINEX users must understand that there are risks involved in trading. SENCOINEX encourages all users to be cautious in trading and using any of our service.

Upon termination or maintenance, SENCOINEX is obligated to notify the user in advance to ensure the continuity and security of the service.SENCOINEX will not be liable in case of force majeure/Act of God, malicious targeted hacking, terrorist attacks and other unforeseen circumstances. SENCOINEX reserves the right to cancel, restore or block transactions of all types of cryptocurrencies in event of abnormal transactions and will not be responsible for any loss resulting from such circumstances. SENCOINEX will not ask for any passwords from the user as well as require the user to pay the non-public charges on the site.

By using SENCOINEX and any of its services, user declare that all information to SENCOINEX in connection with these Terms are true, accurate and complete.

SENCOINEX account registration & requirements


All users must register for the account before using the site. To register for an account, the user must provide the user's real name, basic personal information, email address and password, as well as accept the Terms of Use, Privacy Policy, Disclaimer … provided bySENCOINEX. Subject to certain conditions and at our sole discretion, we may refuse to open an account for the user.

Users must commit that all registration information is true and accurate to protect your own rights and benefits. SENCOINEX is not responsible for any loss during the use of the service due to inaccurate information when registering the account, including but not limited to: Unauthorized use of the account, account locked, unable to restore account …

User Identity Verification

By register an account with SENCOINEX, user agree to share the personal information requested for verification purpose. User also allow us to make requests, directly or through third parties, which are necessary to verify the identity of the user. This information is used specifically to protect users, as well as to detect money laundering, terrorist financing, fraud and other financial crimes on the SENCOINEX platform. In addition to providing this information, in order to facilitate compliance with data retention standards, user agree to allow us to retain such information throughout life time of user account and for the subsequent five years after account closing.

The identity verification information we request may include but is not limited to the following: Account name, Username, Date of birth, Current address, Government issued ID, Email address, phone number, contact information when needed.

By providing information, user confirm that the information is accurate, authentic, complete and update in a timely manners in event of any change. If there is any reasonable suspicion that any information provided by the user is false, inaccurate, out of date or incomplete, SENCOINEX will have the right to send the user an additional request, edit, delete information ... and may terminate all or part of the SENCOINEX Services that user is using as necessary.

User will be fully responsible for any loss or expense incurred during the use of the Services when we attempt, by any means but can not contact the user through the provided information (Email Address, Phone Number, Contact Information when needed).

Account Usage Requirements

SENCOINEX accounts can only be used by registered users and conduct identity verification. When the account user is not the person who provided the account registration information, SENCOINEX reserves the right to suspend, freeze or cancel and will not be liable for such accounts.

Account Security

SENCOINEX prioritizes maintaining the safety of users. However, unfortunate risks that may cause by user actions or third-party are possible. Therefore, to minimize the risk, we value the security of the account information as well as the personal information of each user. At the same time, user should actively take safety precaution to protect themselves.

User is solely responsible for protecting the SENCOINEX account and password, and the user is responsible for all activities in the login email, SENCOINEX account and user password (including but not limited to disclosure of information, post information, agree or submit rules and agreements by clicking on the site, renewing the online agreement, etc.).

User agree that:

User will immediately notify SENCOINEX upon finding out any unauthorized use of the SENCOINEX account and password by any person or any other breach of security rules.

User will strictly enforce the security, authentication, transaction, charging, withdrawal, or other services of the site (if any).

User will log out of the site by taking appropriate steps at the end of each access.

SENCOINEX will not be liable for any loss or damage resulting from the User's failure to comply with the above Account Security Terms.